PlanCrew Privacy Policy

Information We Collect

Information you provide

• Account information: Email address, authentication provider information, display name, username, profile photo, biography, and other profile details you choose to provide.
• User content: Direct and group messages, reactions, GIF selections, voice messages, photos, captions, polls, group information, rules, calendar events, invitations, votes, and other content you create or share.
• Social and group information: Friend connections, blocked-user settings, group memberships, roles, invitations, and moderation activity.
• Calendar information: Event titles, descriptions, dates, times, participants, reminders, and related details you enter into PlanCrew.
• Support and safety information: Information you provide when contacting us, reporting content, appealing a decision, or otherwise communicating with us.

Information collected automatically

• Device and technical information: Device type, operating system, app version, language, IP address, authentication and security data, network request information, and diagnostic information made available by our service providers.
• Usage information: Actions needed to operate the Service, such as account activity, message and event timestamps, group activity, feature settings, subscription status, notification preferences, and daily feature-allowance usage.
• Push notification information: Device push-notification tokens and the information needed to route notifications.
• Purchase information: Product identifiers, transaction status, subscription entitlement, and purchase-verification information. Apple or Google processes your payment method; PlanCrew does not receive your full payment-card number.

Device permissions and optional data

Depending on the features you choose, PlanCrew may request access to:

• Camera and photo library to take, select, upload, or scan photos and event QR codes;
• Microphone to record voice messages;
• Speech recognition to convert speech into text; speech may be processed by your device's operating system or its speech-service provider under that provider's terms; and
• Notifications to deliver message, mention, invitation, calendar, and other alerts.

PlanCrew accesses this information only after you grant the relevant permission. You can change permissions in your device settings, although some features may then stop working. PlanCrew does not request precise geolocation or access to your device contacts in the current version.

How We Use Information

We use information to:

• create, authenticate, secure, and maintain accounts;
• provide messaging, profiles, groups, calendars, invitations, media, speech, notifications, purchases, and other Service features;
• display content to the people and groups you choose;
• synchronize data across devices and preserve your settings;
• process subscriptions and restore purchases;
• enforce group controls, prevent spam, investigate abuse, and protect users and the Service;
• troubleshoot, maintain, and improve reliability and functionality;
• respond to support requests and communicate about the Service; and
• comply with legal obligations and enforce our agreements.

Where applicable law requires a legal basis, we process information as necessary to provide the Service under our agreement with you, based on our legitimate interests in operating and securing the Service, with your consent, or to comply with law.

How Information Is Shared

We may disclose information:

• To other users: Your profile information and content are visible according to the audience, group, conversation, and privacy settings you select. People who receive content may save, copy, or share it outside PlanCrew.
• To service providers: Vendors process information for us to host data, authenticate users, deliver notifications, store media, provide GIF search, process speech, and handle purchases. Current providers may include Google Firebase and Google Sign-In, Cloudinary, GIPHY, Apple, and Google Play.
• For legal and safety reasons: We may disclose information when reasonably necessary to comply with law or valid legal process; protect rights, safety, and property; investigate fraud or abuse; or enforce our agreements.
• In a business transaction: Information may be transferred as part of a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to applicable law.
• With your direction or consent: We may share information when you ask us to or otherwise consent.

We do not sell personal information for money. We do not use personal information for cross-context behavioral advertising. If our practices change, we will update this policy and provide any choices required by law.

Third-party services have their own privacy practices. For example, GIF search terms and technical request information may be sent to GIPHY when you use GIF search, and selected media is uploaded to Cloudinary when you choose to share it.

Data Retention

We retain information for as long as reasonably necessary to provide and secure the Service, comply with law, resolve disputes, and enforce agreements. Retention depends on the type of information and why we process it.

Deleting a message or leaving a group may not remove copies already received, saved, or shared by others. Some records may remain temporarily in backups, security logs, fraud-prevention systems, or where retention is legally required. We will delete or de-identify information when it is no longer reasonably needed.

Your Choices and Privacy Rights

You may update profile information and privacy settings in PlanCrew, control device permissions and notifications through device settings, leave groups, delete certain content where the feature is available, and manage subscriptions through Apple App Store or Google Play settings.

To request access, correction, deletion, portability, restriction, or objection, or to withdraw consent where applicable, contact us at contact@florithm.com. To request account deletion, use the subject line "PlanCrew Account Deletion" and include the email address or username associated with the account. We may need to verify your identity. Authorized agents may submit requests where permitted by law. You may appeal a denied request by replying to our decision.

Depending on where you live, you may also have the right to complain to your local data-protection authority. We will not discriminate against you for exercising a privacy right.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No storage or transmission system is completely secure, so we cannot guarantee absolute security. Keep your account credentials confidential and notify us if you suspect unauthorized account access.

International Data Transfers

PlanCrew and its providers may process information in the United States and other countries where privacy laws may differ from those in your location. Where required, we use legally recognized safeguards for international transfers.

Children's Privacy

PlanCrew is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Higher minimum ages may apply in some countries. If you believe a child has provided personal information in violation of applicable law, contact us at contact@florithm.com so we can investigate and take appropriate action.

Changes to This Policy

We may update this policy as the Service or legal requirements change. We will post the revised policy with a new "Last updated" date and provide additional notice when required by law. Your continued use of the Service after an update is subject to the revised policy.